Updated: October 2024
At Artis Property Pty Ltd ACN 632 572 920 we are committed to protecting your privacy. This policy describes how we handle the personal information we collect from you when you use our website at www.artisproperty.com.au or the Artis Property application (App) via an iOS or Android device.

We will review and update this policy from time to time including to take account of new laws, technology, changes to our operations and the changing business environment. Updates will be published on our website and/or through our App.

We collect and use personal information in several ways such as through:
• our website
• our App
• social media
• other business activities.

Primarily we collect personal information when you provide it to us by interacting with our App and website when listing a property, searching our listings, using our contact form or just generally when you look around the App or website. We also collect personal information through general business operations such as when we:
• interact with stakeholders and suppliers
• respond to general business enquiries
• undertake recruitment activities
• resolve complaints
• search public records.

What personal information do we collect?
The information we collect will depend on your reason for interacting with us. Through our App or website, we may collect the following information:
• contact information (name, address, email address, telephone number).
• driver license or other identifying document (and the personal information included on such documentation)
• profile photo or image
• if you are listing a property for sale – your property details including address, purchase price, purchase date, reserve price/sale price, rental yield, photographs and floor plans, proof of ownership (e.g. rates notice, title document – note these documents may include identifiers)
• if you are enquiring about or buying a property advertised on our App and/or website – your budget, search area, preapproval letter
• login details and passwords.

For what purposes do we use personal information?
We will only use the information provided for the purposes for which it was collected unless you have consented to us using, or would reasonably expect us to use, the information for a different purpose (such as normal business activities, invoicing etc) or as required or permitted by law. You expressly consent to our use of your personal information to share a successful outcome resulting from the use of our App including via our social media accounts. If we are ever involved in a transaction such as a restructure, merger, sale or acquisition we may disclose your personal information to another relevant party on a confidential basis for due diligence purposes.
Your contact details, including email address, may be added to our mailing list and used for direct marketing purposes. We will provide an unsubscribe or opt out facility.

With whom do we share information?
Personal information collected will only be disclosed to our stakeholders, personnel, contractors, suppliers, service providers, business partners, recruiters, referees, property sellers (or their agents) or buyers or others as you would reasonably expect for the above (or related) purposes and only otherwise disclosed as required or permitted by law.
We are not likely to disclose your personal information overseas unless you have listed a property for sale and an enquiry is made from overseas or a potential purchaser is located overseas. It is not possible to specify the countries where the recipients of information may be located.

If you communicate with us through a social networking service such as Facebook, Twitter or LinkedIn, the social network provider and its partners may collect and hold your personal information, and this may be overseas. This is not controlled by us, and you should review their privacy policies.

Our website may use cookies. When you look at our website, our internet server may record the following information for statistical and analysis purposes and to improve our website:
• Your server address
• Your top level domain (for example .com, .gov, .net etc.)
• The pages you accessed and the documents downloaded
• The previous site you have visited
• The type of web browser you are using.
This information is however anonymous.

Links to other websites
Our website may include links to other websites that are operated by third parties. We are not responsible for the content or operation of those websites or for any products, services or information contained in them or offered by them. You should review the privacy policy and terms and conditions of use of those websites when you visit them.

We all take reasonable steps to protect information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, as the transmission of data over the internet is not totally secure, we cannot guarantee the security of your data during transmission.
All personal information held electronically is kept on secure servers and protected by firewall security systems. We may also hold some personal information in hard copy. This information is subject to restricted access.

If you wish to access the personal information, we hold about you or you think that your personal information is inaccurate and needs correction, please contact us at the address below. We will take reasonable steps to keep your personal information accurate, complete and up to date. If you have a complaint concerning your privacy, please also contact us. Any complaint will be investigated by our Privacy Officer and responded to in a timely manner.
If you would like us to delete your personal information, please contact support@artisapp.com

Facebook shares your name and email address to assist in creating your account profile on our app.

1. Access the “More” Section: Start by opening the Artis app on your device At the bottom of the screen, you’ll find a navigation bar. Tap on the “More” option located within this bar. This step is essential to access account-related settings.
2. Navigate to Account Settings: Once you’re in the “More” section,croll or navigate until you find the “Account Settings” option. This section contains various settings related to your Artis account, including your [Facebook, Google, and Apple] social login options.
3. Initiate Account Deletion: Within “Account Settings,” you will discover an option labeled “Delete Account.” Tap on this option to initiate the account deletion process.
4. Confirmation: After selecting “Delete Account,” the app will ask you to confirm your decision. This step is crucial to prevent accidental account deletions. Confirm your intention to proceed with the deletion.
5. By following these steps, you are taking the necessary actions to delete your account in the Artis app. Please note that the deletion process may also involve scheduling the removal of your user data, including any data associated with your [Facebook, Google, and Apple] social login, from our servers. This helps ensure that your personal information is no longer retained in our systems.

All privacy-related enquiries or complaints should be directed to:
support@artisapp.com